Frequently Asked Questions
Everything you need to know about your Scentiment journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Are your fragrances cruelty-free and vegan?
Yes, at Scentiment, we pride ourselves on ethical sourcing. All of our products are 100% cruelty-free and contain no animal-derived ingredients.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.